Terms & Conditions

These Terms govern your relationship with the operator of the website gw-au.com (the "Site") as reviewed on Gw Casino, including your use of the online gambling services offered through the Site. By registering an account, accessing, or using any part of the services, you agree to be bound by these Terms. If you do not agree, you must not use the Site. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means the private entity operating the Site at gw-au.com, commonly associated with Digi Markets N.V. in Curacao (status and details unverified), together with its affiliates, contractors and service providers. References to "we", "us" and "our" are to the Operator.
• Site means the website located at https://gw-au.com, any related mirror or redirect domains used in connection with the brand "Gw Casino", and any mobile or web applications through which the services are provided.
• Brand or Gw Casino means the gambling brand under which the Operator markets the services accessible via gw-au.com, as reviewed on Gw Casino.
• User means any person who accesses the Site, with or without registering an account.
• Player means a User who has successfully registered an account, had such account approved by the Operator, and places Bets or Wagers with real or bonus funds.
• Account means a personal account opened by a Player with the Operator for the purpose of using the services.
• Services means all gambling, betting, gaming, promotional and ancillary services made available by the Operator on or through the Site.
• Bet or Wager means any sum of money or value staked by a Player on the outcome of any game, event, or other gambling product offered on the Site, including stakes made using Bonus funds.
• Bonus means any additional funds, free spins, free bets, credits, coupons or similar promotional value granted at the Operator's discretion, including welcome bonuses, reload bonuses, loyalty rewards and similar offers.
• Real Money Balance means the portion of funds in a Player's Account that originates from deposits and from Winnings derived from Real Money play and that is not subject to wagering or other restrictions.
• Bonus Balance means the portion of funds and associated Winnings that is derived from Bonuses and remains subject to wagering or other applicable conditions.
• Winnings means any monetary amount or value returned to a Player as a result of a successful Bet or Wager, whether originating from Real Money or Bonus play.
• KYC (Know Your Customer) means the identification and verification procedures required by the Operator, which may include collection and verification of identity documents, proof of address, payment method ownership, and other data.
• Fraud means any activity that is unlawful, dishonest, or in bad faith, including but not limited to chargebacks, use of stolen payment details, collusion, bonus abuse, match fixing, multi-accounting and manipulation of software or systems.
• Interactive Gambling Act or IGA means the Australian Interactive Gambling Act 2001 (Cth), as amended from time to time.
• ACMA means the Australian Communications and Media Authority, the regulator with powers to block offshore gambling services that contravene the IGA.

Regional Compliance Note: For Australian residents, many interactive gambling services provided by offshore operators are prohibited under the IGA. ACMA has taken enforcement action against Gw Casino and related domains. Use of the Site by Australian residents may be unlawful.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years of age to register and to use any gambling Services on the Site. The Operator reserves the right to require proof that you are at least 18 years old at any time.
• Jurisdictional restrictions: You are solely responsible for determining whether accessing and using the Services is lawful in your country or territory of residence. In particular:
  • Australian law (including the IGA) prohibits the provision of many interactive gambling services to persons physically present in Australia.
  • ACMA has issued blocking directions for Gw Casino and various associated mirror domains for breaching the IGA.
  By registering, you confirm that you are not acting in contravention of any applicable law.
• Single account: You may hold only one Account with the Operator. Multiple accounts, including those using different names, emails, devices, IP addresses or payment instruments, are prohibited.

Account Creation Process

1. Registration form: You must complete the online registration form, providing at least your full name, date of birth, email address, country of residence, and any other details requested.
2. Email verification: After submitting the form, you may be required to verify your email address by clicking a confirmation link sent to the email you provided. Failure to complete email verification may result in your Account remaining inactive.
3. KYC verification: Before enabling deposits, withdrawals, or certain gameplay or Bonus features, the Operator may require you to undergo KYC checks. This may include:
   • Government-issued photo identification (passport, national ID, or driver's licence);
   • Proof of residential address (e.g., utility bill, bank statement not older than 3 months);
   • Proof of ownership of payment methods used for deposits or withdrawals.
   The Operator may use third-party providers and databases to verify such information.
4. Ongoing verification: The Operator may at any time request updated or additional documents and may suspend or restrict the Account until satisfactory information is received and verified.

User Obligations

• Accuracy of information: You agree that all data you provide during registration and throughout the relationship (including personal, contact and payment details) is true, complete and not misleading. You must promptly update your Account details if they change.
• Password and security: You are responsible for maintaining strict confidentiality of your login credentials. You must:
  • Choose a strong, unique password;
  • Not share your credentials with any third party;
  • Log out after each session and protect your devices against unauthorised access.
  Any activity carried out under your credentials will be deemed to be made by you.
• Prohibited account use: You must not:
  • Act on behalf of another person or allow anyone else to use your Account;
  • Use the Site for business, commercial or professional betting purposes;
  • Engage in any Fraud, bonus abuse or any other improper conduct.
• Compliance with laws: You are solely responsible for ensuring that your use of the Services complies with all applicable laws and regulations, including Australian law if you reside in or access the Site from Australia.

Regional Compliance Note: The Operator does not hold any licence issued by an Australian regulator and is subject, if at all, to unverified Curacao oversight. Australian players should be aware that they do not benefit from Australian gambling consumer protections when using gw-au.com.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game rules: Each game or product offered on the Site is subject to its own specific rules, pay tables, and RTP (return to player) information as provided by the game supplier. By placing a Bet, you accept those game-specific rules in addition to these Terms.
• Stake limits: Minimum and maximum Bet amounts are determined by:
  • The rules of each game or product; and
  • Any limits set by the Operator for risk management or responsible gambling purposes.
  You may not place a Bet that exceeds your available Real Money Balance and/or Bonus Balance (as applicable), or any limits notified on the Site.
• Bet confirmation: A Bet is deemed accepted only when it has been processed and recorded by the Operator's systems. Once accepted, the Bet cannot ordinarily be cancelled or modified by the Player.
• Currency: All Bets are placed and settled in the currency displayed in your Account. If currency conversion is required, it will be carried out at exchange rates and with fees determined by the payment processor or Operator.

Bet Cancellation and Modification

• Player-initiated cancellations: After a Bet has been confirmed by the system, you generally cannot cancel, change, or withdraw the Bet. Any exception is at the sole discretion of the Operator and may require evidence of an obvious mistake or system error.
• Operator-initiated voiding: The Operator may void, cancel or adjust Bets, in whole or in part, where:
  • A technical, software, or network failure caused incorrect game functioning or display;
  • Results were incorrectly displayed or settled due to human or system error;
  • The Bet was accepted after the outcome was known or when a material error in odds, rules or payouts occurred;
  • Fraud, collusion, use of bots, exploitation of bugs, or any form of cheating or suspicious betting pattern is reasonably suspected.
  Where possible, the affected Bet will be restored to its starting position (stake returned, Winnings voided).

Gameplay Conduct and Chat Rules

• Fair play: You must use the Services in good faith and solely for personal entertainment. You must not manipulate games, interfere with the normal functioning of software or systems, or attempt to gain an unfair advantage.
• Use of software tools: The use of robots, automated scripts, betting or game-assistance software, scraping tools, VPNs for location masking, or other devices designed to automate or manipulate gameplay is strictly prohibited.
• Live casino and chat: Where a live casino, chat function, or similar communication channel is available, you agree:
  • Not to use language that is abusive, threatening, defamatory, racist, sexist, hateful, or otherwise offensive;
  • Not to harass or insult dealers, staff, or other Players;
  • Not to promote other services, share personal contact details, or solicit funds.
  The Operator may mute, restrict or ban Players from chat or live tables for misconduct.
• Responsible gambling: You are encouraged to gamble responsibly and within your means. While the Operator may, at its discretion, provide certain tools (such as deposit limits, self-exclusion, cool-off), these measures may not be fully aligned with Australian responsible gambling standards.

Regional Compliance Note: Outcomes of games are determined by random number generator (RNG) technology provided by third-party suppliers. A generic RNG certificate (e.g., GLI provider certification) does not constitute an Australian regulatory approval of the Operator.

Bonus Terms

Bonus Activation

• Discretionary offers: Bonuses are offered at the sole discretion of the Operator and may be granted automatically (e.g., welcome bonus), through opt-in (e.g., via bonus code), or manually (e.g., as compensation or loyalty reward).
• Eligibility: Bonus offers may be subject to:
  • Minimum deposit requirements;
  • Specific payment methods;
  • Country or regional restrictions;
  • One-time use per person, household, IP address, device, or payment method.
  The Operator may withhold or withdraw a Bonus if it reasonably suspects ineligibility or abuse.
• Bonus codes: Where a code is required, it must be entered during the deposit or promotion period. Failure to enter the correct code may result in non-award of the Bonus, and the Operator is under no obligation to retrospectively credit it.

Wagering Requirements and Timeframes

• Turnover obligations: Unless explicitly stated otherwise, Bonuses and any Winnings derived from them are subject to wagering (turnover) requirements before they can be converted to Real Money Balance and withdrawn. The specific multiplier (e.g., 30x, 40x) and applicable products are as displayed in the relevant offer terms.
• Contribution of games: Different games may contribute differently towards wagering requirements. For example:
  • Most video slots: 100% contribution;
  • Table games, live casino, and some other products: lower or 0% contribution;
  • Certain games may be completely excluded from Bonus play.
  The list of included and excluded games may change without notice.
• Time limits: Bonuses and associated wagering requirements must usually be completed within a specified period (for example, 7 - 30 days from crediting). If the timeframe expires, any remaining Bonus Balance and pending Winnings derived from that Bonus may be forfeited.

Prohibited Actions and Bonus Abuse

• Abusive patterns: The following (non-exhaustive) behaviours may be treated as Bonus abuse:
  • Depositing and wagering only when Bonuses are available and withdrawing immediately after wagering is met;
  • Placing single large Bets or highly volatile betting patterns to maximise Bonus value;
  • Using multiple Accounts or multiple persons from the same household/IP to claim the same offer;
  • Low- or no-risk betting strategies designed to meet wagering with minimal risk.
• Maximum Bet with Bonus: Bonus terms may cap the maximum Bet allowed when wagering with an active Bonus (e.g., a fixed amount per spin/round). Exceeding this cap may result in forfeiture of the Bonus and associated Winnings.
• Combination of promotions: Unless expressly permitted, Bonuses cannot be combined. Only one active Bonus may be in play at any given time. Activating a new Bonus may cause existing Bonus funds and related Winnings to be forfeited.
• Operator's remedies: If the Operator reasonably believes that a Player has breached Bonus terms or engaged in Bonus abuse or Fraud, it may:
  • Remove Bonuses and associated Winnings;
  • Adjust Account balances;
  • Block participation in future promotions;
  • Close or suspend the Account.

Regional Compliance Note: Promotions offered via gw-au.com are not reviewed or approved by Australian regulators. Australian residents should be aware that local advertising and bonus restrictions under Australian law may not be followed by the Operator.

Payments & Withdrawals

Deposit Methods and Conditions

• Available methods: The Site may support deposits via:
  • Credit and debit cards;
  • E-wallets and online payment services;
  • Bank transfers;
  • Cryptocurrencies or other digital assets, where offered.
  Availability depends on your location, device and the Operator's commercial arrangements.
• Ownership of payment methods: You may only use payment instruments that are registered in your own name. The Operator may request proof of ownership at any time and may void Bets and Winnings where third-party payment methods have been used without proof of permission.
• Deposit limits and fees: Minimum and maximum deposit amounts vary by method and may change. Third-party processors and/or the Operator may apply fees, currency conversion charges or other costs, as displayed at the time of payment or by your financial institution.
• Deposit processing times: Deposits are generally processed immediately but may on occasion be delayed or reversed due to technical issues, provider checks or security reviews.

Withdrawals

• Withdrawal requests: You may request withdrawals from your Real Money Balance, subject to:
  • Completion of all applicable wagering requirements;
  • Successful completion of KYC and anti-fraud checks;
  • Adherence to minimum and maximum withdrawal limits per transaction, day, week or month.
• Payment method for withdrawals: Where possible, withdrawals will be processed back to the same method used for deposits. The Operator may require an alternative method if technical or legal constraints apply.
• Processing times: The Operator aims to review and process withdrawal requests within a reasonable period (for example, 24 - 72 hours), but this is not guaranteed. Additional delays may occur due to:
  • Pending KYC checks;
  • Banking or payment processor issues;
  • Public holidays and weekends;
  • Compliance or anti-fraud investigations.
• Withdrawal fees and limits: Fees may be charged for withdrawals depending on method, frequency, or amount. The Operator may impose limits on maximum payout per period and may pay large Winnings in instalments.

Chargebacks, Refunds and Reversals

• Chargebacks: Initiating a chargeback or payment dispute without legitimate basis is considered Fraud. In such cases, the Operator may:
  • Recover the amount of the chargeback plus associated costs from your Real Money Balance;
  • Void Bets and Winnings;
  • Close or suspend the Account and share relevant information with payment providers and authorities.
• Refund policy: Deposits are generally non-refundable once used for betting. Refunds of unused deposits may be considered only in exceptional circumstances and are at the sole discretion of the Operator.
• Bonus-related refunds: Where Bets or game rounds funded by Bonus Balance are voided due to technical or other errors, the Operator may reinstate the Bonus funds or reset the game round, but is not obliged to provide cash equivalents.

Regional Compliance Note: The Operator does not provide segregated player funds protection in line with Australian regulatory standards. Deposited funds may not be held in trust and may be at risk in the event of the Operator's insolvency or default.

Limitation of Liability

Operator's Obligations

• Provision of services: The Operator endeavours to provide the Services with reasonable skill and care, using game software and RNGs supplied by recognised providers and certified by independent testing laboratories at provider level.
• Accuracy of results: Game outcomes are determined by RNGs or by the rules of the relevant product (including live games). In the event of discrepancy between the result displayed on your device and the Operator's servers, the result recorded on the servers shall prevail.
• Account information: Balances and transaction histories displayed in your Account constitute the record of your dealings with the Operator, subject to correction in the event of obvious error.

Exclusions of Liability

• Technical failures: The Services are provided "as is" and "as available". To the maximum extent permitted by law, the Operator is not liable for:
  • Interruptions, delays, or loss of data due to failures of networks, internet providers, hardware, software, or power;
  • Bugs, viruses, or other malicious code introduced by third parties;
  • Incompatibility between the Services and your devices, systems or software.
• Third-party acts and omissions: The Operator is not responsible for actions or failures of third parties, including game providers, payment processors, telecommunications providers, or regulators, including any blocking or restriction imposed by ACMA or Australian ISPs.
• Unlawful access: The Operator is not liable for any loss incurred due to unauthorised access to your Account where it has occurred because you failed to adequately protect your credentials or devices.

Limitation of Maximum Compensation

• Cap on liability: To the maximum extent permitted by applicable law, the total aggregate liability of the Operator for any loss or damage arising out of or in connection with your use of the Services, whether in contract, tort (including negligence) or otherwise, shall be limited to:
  • The amount of the Bet or Wager that gave rise to the dispute; or
  • Where no specific Bet is identifiable, the total amount of deposits made by you into your Account in the six (6) months prior to the event giving rise to liability, up to a reasonable maximum determined by the Operator.
• Exclusion of indirect damages: The Operator is not liable for any:
  • Indirect, consequential, or special losses;
  • Loss of profits, revenue, opportunity, data or goodwill;
  • Damages arising from your failure to comply with these Terms or with applicable law.

Regional Compliance Note: Nothing in these Terms is intended to exclude any liability that cannot be excluded under the law governing this agreement. However, Australian statutory consumer guarantees may not apply where the Operator is not subject to Australian consumer law jurisdiction.

Intellectual Property Rights

Ownership of Content and Software

• Proprietary rights: All content on the Site, including but not limited to text, graphics, logos, icons, audio clips, video clips, software, game titles, interfaces and layouts, is owned by the Operator, its licensors, game providers or other third parties and is protected by copyright, trade mark and other intellectual property laws.
• Software licences: You are granted a personal, non-transferable, non-exclusive, revocable licence to access and use the Site and Services on your device for private, non-commercial entertainment purposes only.

Restrictions on Use

• No copying or distribution: You must not, without prior written consent from the relevant rights holder:
  • Copy, reproduce, modify, adapt, distribute, transmit, display, perform, or publicly communicate any part of the Site or its content;
  • Reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any software used in connection with the Services, except to the extent permitted by mandatory law.
• No unauthorised use of brand: The marks "Gw Casino" and any associated logos or branding used on gw-au.com are proprietary to the Operator or its partners. You must not use these marks in any manner likely to cause confusion or imply any endorsement, sponsorship, or affiliation without written permission.

Regional Compliance Note: Content appearing on Gw Casino is for informational and review purposes and may be separately owned. These Terms govern only your use of gw-au.com and the Services thereon.

Privacy & Data Protection

The Operator processes personal data about Users and Players in connection with the provision of the Services, including for identity verification, fraud prevention, payment processing, marketing (where permitted), and compliance with applicable legal obligations.

• Privacy policy: All collection, use, storage and sharing of your personal data are governed by the Operator's privacy policy as published on the Site, as amended from time to time. By using the Services, you acknowledge that you have read and understood the privacy policy and consent to your data being processed in accordance with it.
• Third-country processing: Data may be processed in jurisdictions that do not offer the same level of data protection as your country of residence. Appropriate technical and organisational measures are used to protect your data, but cross-border transfers may not be subject to Australian privacy oversight.

Regional Compliance Note: The Operator is not regulated under Australian privacy law and may not be subject to the Australian Privacy Principles. Australian users should carefully review the privacy policy before providing any personal information.

Changes to Terms

Modification Procedure

• Right to amend: The Operator may modify, update or replace these Terms at any time to reflect changes in legal requirements, business practices, technologies, or the Services offered.
• Notification: Where changes are material, the Operator will use reasonable efforts to notify you in advance by:
  • Posting the updated Terms on the Site with a new effective date; and/or
  • Displaying a notice or banner upon login; and/or
  • Sending an email to the address registered in your Account.

Acceptance and Right to Discontinue Use

• Deemed acceptance: Your continued use of the Site or Services after the effective date of the updated Terms constitutes your acceptance of the changes.
• Disagreement with changes: If you do not agree with any updated Terms, you must:
  • Stop using the Site and Services immediately; and
  • Contact customer support to request closure of your Account and withdrawal of any eligible Real Money Balance, subject to these Terms.

Regional Compliance Note: It is your responsibility to regularly review these Terms to stay informed about any amendments that may affect your rights and obligations, particularly in light of evolving Australian regulatory enforcement regarding offshore gambling.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may suspend, restrict or permanently close your Account at its sole discretion, including where:
  • You breach these Terms or any specific game or promotion rules;
  • You engage in or are suspected of engaging in Fraud, money laundering, terrorist financing, or any illegal conduct;
  • You use multiple Accounts, false identities or third-party payment methods without proof of ownership;
  • Requested KYC documents are not provided, are incomplete, or are suspected to be forged;
  • Required by a competent authority, court order, or applicable law;
  • The Operator discontinues the Services or ceases operations in your jurisdiction.
• Effects of suspension: During suspension:
  • You may be prevented from logging in, placing Bets, receiving Bonuses, or requesting withdrawals;
  • Your Account may be under review and subject to requests for additional information or documentation.

Refunding of Funds and Account Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support. The Operator will close the Account after settling any outstanding Bets and processing any eligible withdrawals, subject to KYC and anti-fraud checks.
• Involuntary closure: Where the Operator permanently closes your Account (other than due to Fraud or serious breach), it will generally:
  • Pay out any undisputed Real Money Balance, subject to applicable withdrawal limits and procedures; and
  • Void any active Bonuses and Bonus Balance.
• Forfeiture: If your Account is closed due to Fraud, money laundering, serious breach of these Terms, or as directed by a competent authority, the Operator may freeze or forfeit balances (including Real Money and Bonus funds) to the extent permitted by applicable law and regulatory obligations.

Regional Compliance Note: In light of ongoing ACMA enforcement against Gw Casino and related domains, access by Australian residents may be blocked at ISP level, and the Operator may, at any time, restrict or terminate Australian accounts without notice.

Governing Law & Jurisdiction

Applicable Law

• Primary governing law: Unless otherwise required by mandatory local law, these Terms and your relationship with the Operator are governed by the laws of Curacao, without regard to its conflict of laws principles.
• Mandatory local laws: Nothing in these Terms shall deprive you of protections that are mandatorily applicable under the laws of your country of habitual residence, to the extent those laws cannot be excluded by agreement.

Dispute Resolution

• Internal complaint process: If you have a complaint, you must first contact customer support via the contact details below, providing:
  • Your name and Account ID;
  • A clear description of the issue;
  • Relevant dates, amounts and supporting evidence (e.g., screenshots).
  The Operator will use reasonable efforts to investigate and respond within a reasonable time.
• External escalation: If a dispute is not resolved through the internal process, it may, subject to applicable law, be submitted to:
  • Courts or arbitration bodies in Curacao, as determined by the Operator; or
  • Any other dispute resolution mechanism that may be offered or required by law in the Operator's jurisdiction.

Regional Compliance Note: Australian regulators (including ACMA) may not assist with resolving disputes involving offshore operators like Gw Casino. Australian courts may also have limited practical reach to enforce judgments against entities operating under opaque Curacao structures.

Contact Information

If you have any questions, complaints, or requests concerning these Terms or the Services, you may contact the Operator using the following details:

• Website: https://gw-au.com
• Customer support email: [email protected] (primary contact for Player support, account issues, payments, and complaints)
• General information email: [email protected] (general queries and non-urgent correspondence)
• Telephone: Not currently specified. Any number that may appear on third-party sites should not be treated as official unless confirmed on gw-au.com.
• Mailing / legal address: Not specified. The Operator is believed to be associated with Digi Markets N.V. in Curacao, but its precise registered and correspondence addresses have not been publicly verified.

All communications relating to these Terms and to your use of the Services should be directed to the above contacts as applicable.